ALL NEW for 2019: The Travel Goods Show RETAIL LAB

Where like-minded industry pros meet, share, learn and expand their business


Whether you sell online, offline or both, the RETAIL LAB Educational Sessions at The Travel Goods Show offer a valuable opportunity to learn real-time insights you can apply directly to your business. From understanding customers across generations and demographics to strengthening sales despite competition to optimizing the omnichannel experience and more, it’s all here.

Hear from industry leaders, connect with expert service providers, and bring back action-oriented tips you can implement immediately. You can also stop in during the show to meet and talk with experts on an individual basis. Led by industry thought leader Nicole Reyhle, Founder of Retail Minded, this is a brand-new, complimentary experience you won’t want to miss as part of your Travel Goods Show experience!


Nicole Leinbach Reyhle is the founder and publisher of, a well-respected industry publication that has been recognized worldwide for its leading retail insight. With a core concentration on independent retailers and small businesses, Nicole is a frequent guest and contributor to various media outlets that include “The Today Show,” Forbes and countless B2B publications. Additionally, she has been the Spokesperson for American Express’s Small Business Saturday since 2014 and is the author of the book Retail 101: The Guide to Managing and Marketing Your Retail Business from McGraw-Hill. Nicole writes regularly as a retail thought leader for various industry resources that include,, Forbes and more – plus is recognized as #3 out of 100 worldwide retail thought leaders from Vend and as a retail “futurist” for IBM. Nicole is also the co-founder of the Independent Retailer Conference. Learn more about Nicole at

Georganne Bender is a consumer anthropologist, keynote speaker, author, consultant, and store makeover specialist who, along with her partner Rich Kizer, has helped thousands of companies in the travel, retail, restaurant, hospitality, and service industries grow their businesses since 1990. KIZER & BENDER are contributors to MSNBC’s Your Business. They made Meetings & Conventions Magazine’s list of “Meeting Planners’ Favorite Keynote Speakers” and have been named two of “Retailing’s Most Influential People.” As global retail thought leaders, KIZER & BENDER are listed among the “Top 40 Omnichannel Retail Influencers,” “Top 50 Retail Influencers,” and the “Top Retail Industry Experts to Follow on Social Media.” Their award-winning Retail Adventures Blog is consistently listed among important retail and small business blogs. KIZER & BENDER serve as BrainTrust panelists for RetailWire and are partners and emcees for the popular Independent Retailer Conference.

As a Yelp Local Business Partner, Mimi Do is building a thriving network of local business owners. She hosts a series of online and offline events to provide business owners with resources that help them succeed and grow. In her four years with Yelp, Mimi started in the Yelp Phoenix office as an account executive and later relocated with a team of 29 to help open the new office in D.C. She is now the local Yelp For Business Owners guru based in D.C. She can provide on-demand trainings for local business organizations upon request and also regularly takes actionable feedback from the business community to the different business owner-focused divisions at Yelp HQ. In her free time she loves cooking, traveling, and freelancing as a professional photographer.

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever’s primary focus is FedEx and UPS parcel invoice auditing. Brian graduated from Texas A&M University in 2001 and from the University of Houston in 2004 with a JD and MBA. He has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, ecommerce and more. Learn more at or call (800) 441-8085 for more information.

CJ Rosenbaum is the founding partner of Rosenbaum Famularo, P.C., the law firm behind CJ’s law firm focuses on three major areas for Amazon Sellers: Suspensions, Plans of Action for Non-Legal Suspensions and obtaining withdrawals of Intellectual Property Right Complaints. He works to represent sellers in arbitrations against Amazon when Amazon refuses to reinstate accounts or seizes the seller’s money or goods and offers brand protection for Private Label Sellers on all platforms.

Jonathan Russell is a strategic account executive for Springboard Retail. Jonathan partners with growing brands and retailers to empower their businesses through the use of Springboard. Prior to joining Springboard, Jonathan was a member of the Institutional Sales Team for John Hancock Investments. Jonathan lives in downtown Boston and is a die-hard Boston sports fan. When he’s not in the office, Jonathan enjoys golfing, running, and trying new restaurants.